Return Policy

Return Policy

At Touge Society, we want you to be confident in every purchase.

Returns & Exchanges

We accept returns or exchanges within 14 days of delivery for eligible items.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be in their original condition

  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Items that have been worn, washed, or damaged after delivery

  • Sale or discounted items (unless faulty)

  • Custom or limited-run items (if applicable)

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery. We’ll make it right by offering a replacement or refund.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Original shipping fees are non-refundable

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed back to your original payment method

  • Please allow 5–10 business days for the refund to appear

How to Start a Return

To begin a return, please contact us with:

  • Your order number

  • A brief reason for the return

  • Photos if the item is faulty